Difficult conversations are difficult because they highlight differences in opinions, have a high impact and are often emotionally fuelled. There are three possible results from a difficult conversation: to do nothing, to have the conversation but handle it poorly, or to have a healthy conversation that moves the issue forward and strengthens the relationship. This course introduces learners to the most well-known theories and authors to understand why difficult conversations arise, how they escalate, and the tools and techniques needed to handle them. It is recommended that learners come to the session willing to work on a specific issue they have encountered so that tools can be applied immediately.
Cost: $350 + GST
Duration: 4 hours
Course Date: November 23, 2021 – 8AM to 12PM
OR March 8, 2022 - 8AM to 12PM
Location: NorQuest College – Edmonton Downtown Campus
This course is part of the 12 week Managerial Excellence Microcredential. While the course is designed to be independent in nature, please consider whether maximum value can be obtained by taking it as part of a broader program.
