Difficult conversations are difficult because they highlight differences in opinions, have a high impact and are often emotionally fuelled. There are three possible results from a difficult conversation: to do nothing, to have the conversation but handle it poorly, or to have a healthy conversation that moves the issue forward and strengthens the relationship. This course introduces learners to the most well-known theories and authors to understand why difficult conversations arise, how they escalate, and the tools and techniques needed to handle them. It is recommended that learners come to the session willing to work on a specific issue they have encountered so that tools can be applied immediately.
Cost: $350 + GST
Duration: 4 hours
Course Date: November 22, 2021 – 8AM to 12PM
Location: NorQuest College – Edmonton Downtown Campus
